1. Choose the tariff that best suits your driving habits and needs. If you already have a Mercedes me account, use those login details to register. Otherwise, please create a new account.
2. In the next step, you will be asked to provide information about yourself and your vehicle. This information is necessary to create your account and to best tailor our service to you.
3.Choose your preferred payment method.
4.Order your charge card. If you already have one, enter the number of your card to activate it. You can find the number on the back of the card. You can activate your contract immediately or set a specific date for activation. You will receive a full overview of your contract. If everything is correct, simply click Confirm.
Once you’ve activated your charge card, the service will be available to you within 24 hours of activation. This gives you access to our charging network.
You can search for charging stations, check plug types and their availability, and even start charging events. Furthermore, you can also plan your route ahead. This gives you an optimised route with charging stops intelligently planned along the way. In addition, all charging rate information is integrated in the app and head unit.
You can find all integrated charge points in the Mercedes me app, the head unit and with the help of the map. Filter charge points by charging speed, authentication method, rating and availability. View ratings and leave reviews.
You can also view a charging-optimised route to your destination in the app in advance and send it directly to the vehicle.
And if the charging station offers remote charging, you can initiate that process, too.
Depending on the charging station, you can start the process in a variety of ways and enjoy maximum flexibility.
Charge card: You can use your card to authenticate yourself at the charging station before you start a charging event.
Remote Start/Stop: Start and stop the charging event directly through your app or the head unit. You can track the charging event through these as well.
Plug & Charge: Automatic authentication, through direct communication between the charge point and your vehicle. You only need to connect the charging plug. We do the rest.
Your charging activities and the amount of CO2 saved are displayed in your transaction history.
The public charging infrastructure in Europe is growing steadily. Fast-charging stations from various charging station providers can be found on all motorways and major roads. The number of charge points in urban areas is also growing steadily.
Mercedes me Charge gives you access to one of the largest charging networks in Europe. This means you can also charge your vehicle abroad without any problems. You can find all integrated charge points in the map, the app or the head unit. You can also enjoy complete convenience at home, as the Mercedes-Benz Wallbox is fully integrated into the Mercedes me app.
Your Mercedes me app and head unit show which charging stations have the right plug for your vehicle.
At AC charging stations, type 2 plugs are the most common, but some have type 1 plugs as well. DC charging stations have either CCS or CHAdeMO plugs; European car manufacturers use the CCS standard.
The duration of a charging event depends on various factors: the battery capacity, the vehicle’s maximum charging speed, as well as the charging station’s speed and capacity. Public charge points come in the following types:Alternating current (AC), direct current (DC) and High Power Charging (HPC). High Power Charging also charges with direct current, but uses a charging power of at least 150 kW.
To charge at a public charge point, you must first authenticate yourself. This can be done in various ways: with your charge card, with the Mercedes me app, in the head unit or through Plug & Charge. This activates the charging event. You can then plug the cable into your vehicle. In some cases, the cables are not locked and you can plug them in before authentication. Once the charging cable is plugged in, it’s locked securely at both ends before the charging event starts. To complete the charging event and to unplug the charging cable, simply unlock your vehicle to disconnect the cable. At some charging stations you need to terminate the process manually via app, charge card or the head unit.