Activate your charge card and download the Mercedes me app to access 200.121 charge points across Europe.
Use your charge card, the Mercedes me app, the head unit or Plug & Charge to start your charging event.
Choose your tariff to access charge points across Europe.
You can use Mecedes me Charge at different tariffs and easily track your spending. Check up-to-date prices at any time – simply visit our map or check out the head unit or the app.
Charge your Mercedes-EQ at one of 200.121 charge points in 23 European countries. Whether you are in the city centre or on the motorway, Mercedes me Charge gives you fast and convenient access to one of Europe's largest charging networks.
Enjoy effortless electric mobility: with one contract, one charge card, and one login. If your vehicle and the charging station meet the requirements, you can experience automatic authentication via Plug & Charge.
Check your usage and invoices online in the Mercedes me Charge portal. That way, you always have a full overview of all charging events. You can also easily book and manage your contracts from home.
Filter to find the most suitable charge point near you and check its availability.Find a charge point near you
I would like to redeem my voucher. How does that work?
The charging station is not working and I cannot charge.
If you cannot start a charging session, please take into consideration the following recommendations:
Please check in advance, if the charge point is avaiable or out of order within the app.
For the authentication via app, please first check whether the charging station supports authentication via app or QR code. You can find out by clicking on the charging station in your app. If it does, it is recommended to use the "Start" button in the app instead of scanning the QR code placed on the charging station.
In case of technical or physical problems, contact the charge point operator first. You can find the operator's service hotline on the charging station.
If the problem still remains, please contact your customer service hotline which you can find under the support page "contact support" on the website.
How can I view my invoice?
You can view and download your invoice in our Web Portal:
Log in to your customer account.
- Click on "invoice"
- Click on " ⤓ " to download the invoice PDF
- Click on the PDF file and open it
How can I change my payment method?
You can change your payment method in our Web Portal.
To change your credit card or PayPal information:
- Log in to your customer account
- Click on "account"
- Scroll down to "Payment details"
- Click on the edit function on the right (pencil icon).
* Compatibility of connectors depends on car model.