Enjoy seamless e-mobility thanks to four main benefits. Check them out below!Scroll
Enjoy electric mobility effortlessly: with one contract, one charge card, and one login.
You no longer need to juggle multiple cards or tally costs. Instead, you can charge at 200.121 charge points* throughout Europe with the Mercedes me Charge charge card. And receive a single monthly invoice that lists all your charging events in your currency.
Charge your Mercedes EQ at one of 200.121 charge points* in 23 European countries. No matter where you are – from a weekend trip to a family holiday – Mercedes me Charge gives you quick and convenient access to charging stations.
We are continuously expanding our charging network and adding new charging stations all the time. You can find an overview of the charge points on the map. You can receive charging-optimised navigation to your next destination with the help of the Mercedes me app or your head unit..
Even if you charge your electric vehicle in countries with a different currency, your invoice will always be issued in your local currency. That way, costs stay fully transparent.
Check your usage and invoices online in the Mercedes me Charge portal. That way, you always have a full overview of all charging events, including the time and duration, the amount of electricity charged and associated costs. You can also easily conclude and manage your contracts from home.
You can also update your personal profile, book additional packages (if available for your country), and make changes to your contract in the portal.
I want to redeem my voucher. How can I do it?
You can redeem your voucher via our Web Portal:
Log in to your customer account.
- Click on "contract"
- Click on "redeem voucher"
- Enter your code number in the voucher space-blank
- Click on "check voucher"
If you need further help please contact our customer service hotline which you can find under the support page "contact support" on the website.
The charging station is not working and I cannot charge.
If you cannot start a charging session, please take into consideration the following recommendations:
Please check in advance, if the charge point is available or out of order within the app.
For the authentication via app, please first check whether the charging station supports authentication via app or QR code. You can find out by clicking on the charging station in your app. If it does, it is recommended to use the "Start" button in the app instead of scanning the QR code placed on the charging station.
In case of technical or physical problems, contact the charge point operator first. You can find the operator's service hotline on the charging station.
If the problem still remains, please contact your customer service hotline which you can find under the support page "contact support" on the website.
How can I view my invoice?
You can view and download your invoice via our Web Portal:
Log in to your customer account.
- Click on "invoice"
- Click on " ⤓ " to download the invoice PDF
- Click on the PDF file and open it
How can I change my payment method?
You can change your payment method in our Web Portal.
To change your credit card or PayPal information:
- Log in to your customer account
- Click on "account"
- Scroll down to "Payment details"
- Click on the edit function on the right (pencil icon).
* Compatibility of connectors depends on car model.